This project aims at building software that manages customer accounts and internet plans and automates troubleshooting steps. You can store customer data, add updated company internet plans with details on broadband speeds and price ranges, and register complaints.

Learning outcomes:

• Use of basic Java programming knowledge 
• Knowledge of data structures and database integration 
• Use Java Swing or JavaFX to build a basic user interface 
• Understanding of exception handling in Java

What it takes to execute this project:

• Set up the Java development environment 
• Create classes for different entities like customer, broadband plans, and user accounts 
• Develop method to manage  customer data, add/delete plans, and other basic system functionalities
• Implement a user-friendly interface for better interactions
• Connect with a database for data storage 
• Testing the application thoroughly to find and fix bugs

Real-world applications:

• These automated systems can guide customers through troubleshooting steps, run diagnostic tests, and schedule technician visits
• Monitor network performance in real-time, identify and fix issues, and optimise traffic flow for better user experience 
• Acts as a self-service portal allowing customers to manage their accounts, troubleshoot issues, and access information without contacting customer service 
• Handle internet plan activations and deactivations and generate standard bills based on network usage

👉 Find the source code